Only 11 percent of all calls made to the 911 emergency number in the first six months of 2017 were actual pleas for assistance. The rest were either hoax calls, or citizens without emergencies.
According to data from the Sistema Nacional de Seguridad Pública (SESNSP), 6.8 million calls were received by the service during this period. The agency stressed, however, that the public is becoming more educated about the function of the service. Between January and June, each telephone operator handled an average of 12.6 “real” calls per day, compared to 9.5 in the same period the previous year.