Dear Sir,

Dear Sir,

Yesterday my husband and I were getting out of a taxi that was taking us to a friend´s home in Guadalajara after an eye doctor appointment. The taxi driver was friendly, so I practiced my little knowledge of Spanish on our way. When we arrived, the taxi was difficult for me to get out of, so I laid my iPad on the seat and then forgot about it and left it there. As soon as we went into our friend´s home I realized what I had done and my friend called the doctor´s office to see if they knew what taxi company was used. I described the driver as I remembered him. One of the secretaries (Christie) went outside and up to where the taxis were parked. She explained what had happened and they all figured out who the taxi driver was and the dispatcher was called.

Dear Sir,

Recently we hired Sergio, who advertises frequently in The Reporter (as “Your Friend Sergio”), as a guide for our trip (eight of us) from Ajijic to Morelia and to the wintering place of the butterflies in Michoacan. He was excellent beyond words – as a driver, a guide, a historian, a travel agent, a concerned and knowledgeable person of great good cheer, perfect tact, and large resourcefulness. He is really good when confronted with the unexpected. When one of our party suffered a fall that looked as if it might be dangerous, Sergio stayed with her and her husband through the night in the emergency room, translating between the couple and various doctors and nurses, running errands as need arose, all the time with patience and friendliness. The next day he was of great help with a follow-up visit with a doctor and a visit to an optometrist while never neglecting his other charges, changing hotels for us, showing us the sights, recommending excellent places to eat. He was tireless, minutely attentive, and just plain fun to be with. He also knew when we might prefer our own company while always making himself easy to find. He was friendly and competent in dealing with people ranging from policeman to toll collectors.

Dear Sir,

Like Robert Case of Chapala, my experience with the Instituto Mexicano de Seguro Social (IMSS) has been daunting, to say the least. However, after more than ten visits to the Chapala office, tests, trips to Guadalajara and payment of annual fees, I no longer have to wonder about coverage. 

Dear Sir,

I advise residents using IMSS health insurance only as a backup to make at least one clinic appointment after their annual subscription. This is to ascertain that they are properly entered into the computer system.

Dear Sir,

I would like to publicly thank these angels who saved me on a hike last week. I had a stroke on the mountain and my whole left side was paralyzed. Kathryn and Wally Sambirsky helped me along the narrow paths, at times dragging me by my feet. Diego Reynoso carried me to the car. Terry Soden held me part of the way down the mountain and then rushed me in his car to a clinic, where I received the appropriate drugs.