Dear Sir,
Something terrible has happened to me and, since it could happen to anyone, your readers should be aware of it. I have a bank account with Bank of America. They have an arrangement with Santander whereby I can use their ATMs without cost or exchange fees. This sounds like a dream until you lose 432 dollars. On June 8, I went to the Santander in Chapala and attempted to withdraw 6,000 pesos to pay my rent. After my ATM card had been “read,” a message flashed on the machine saying that it was out of order. I reported this to Santander, but they said that I would need to report this to Bank of America. I made that report immediately. I waited ten days, but nothing had been done. I called B of A again and they reimbursed my money on June 20. I thought that this issue had been settled. However, in mid-August, I received a letter from B of A saying that on August 1 they had deducted the money again. B of A said that Santander had not corroborated my story. To make matters worse, the statute of limitation on these complaints is 30 days, so due to the delay in getting mail here in Mexico, I had little time to make formal complaints.