There are times an Information Technology support person such as me has the opportunity to see both sides of a disagreement, and sometimes I have to sympathize with both sides and lament that there is no way the needs of both parties can ever be satisfactorily reconciled. As a professional who has spent years doing computer support work for law offices and financial institutions, I fully understand the need for security, confidentiality, and strict adherence to procedures. As someone who also works with an older population of computer users I also understand the desirability of avoiding unnecessarily complicated procedures whenever possible.